Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide, including:

• Your full name
• Telephone number
• Email address
• Home or project address
• ZIP code
• Appointment preferences
• Approximate number of windows requiring shutters
• Project details, measurements, photographs, and service requests
• Messages or other information you send to us

We may receive this information through our website forms, appointment calendar, telephone calls, email, text messages, social-media pages, and lead forms operated by platforms such as Facebook and Instagram.

2. Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, pixels, and similar technologies, including:

• Internet Protocol (IP) address
• Browser and device type
• Pages visited and actions taken on the website
• Date, time, and approximate location of a visit
• The advertisement, website, or search result that referred you

We may use analytics and advertising technologies, including services provided by Google and Meta, to understand website activity, measure advertising performance, and improve our marketing. These providers may use cookies or similar technologies according to their own privacy policies.

3. How We Use Your Information

We may use the information we collect to:

• Respond to requests for free estimates or consultations
• Schedule, confirm, and manage appointments
• Contact you about your shutter project
• Prepare quotes and provide requested products or services
• Provide customer service and warranty support
• Send appointment reminders and service-related communications
• Improve our website, services, and customer experience
• Measure and improve advertising performance
• Prevent fraud, misuse, or security threats
• Comply with applicable legal obligations

4. Telephone, Email, and Text Communications

When you provide your contact information, you authorize Liberty Shutters to contact you regarding your inquiry, estimate, appointment, purchase, installation, or customer-service request.

If you separately consent to receive text-message marketing, Liberty Shutters may send promotional or informational text messages to the telephone number you provide. Consent to receive marketing messages is not a condition of purchasing any product or service. Message frequency may vary, and message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance. You may unsubscribe from marketing emails by using the unsubscribe option included in the message or by contacting us.

Mobile information will not be sold or shared with third parties for their own marketing or promotional purposes. Text-message opt-in data and consent will not be shared with third parties or affiliates for marketing purposes.

5. How We Share Information

Liberty Shutters does not sell your personal information. We may share information only when reasonably necessary with:

• Service providers that help us operate our website, forms, appointment calendar, communications, advertising, analytics, or customer-management systems
• Contractors or team members who need the information to prepare, schedule, manufacture, deliver, install, or service your shutters
• Government authorities or other parties when required by law or necessary to protect our rights, customers, business, or the public
• A successor organization in connection with a merger, sale, reorganization, or transfer of some or all of our business assets

These parties are permitted to use information only for the services they provide or as otherwise allowed by law.

6. Cookies and Advertising Choices

Most web browsers allow you to block or delete cookies through their settings. Disabling cookies may affect how certain parts of the website function.

You may also manage advertising preferences through the privacy and ad settings provided by Google, Facebook, Instagram, and other advertising platforms you use.

7. Data Retention

We retain personal information only for as long as reasonably necessary to respond to inquiries, provide services, maintain business and warranty records, resolve disputes, enforce agreements, and satisfy legal, accounting, or reporting obligations.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Your Privacy Choices

Depending on applicable law, you may request access to, correction of, or deletion of certain personal information we maintain about you. You may also ask us to stop sending marketing communications.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

10. Children’s Privacy

Our website and services are intended for adults seeking home-improvement products and services. We do not knowingly collect personal information from children under 13. If we learn that we have received such information, we will take reasonable steps to delete it.

11. Third-Party Websites

Our website may contain links to third-party websites or services. Liberty Shutters is not responsible for the privacy, content, or security practices of those third parties. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any updated version will be posted on this page with a revised effective date. Your continued use of our website after an update is posted constitutes acknowledgment of the revised policy.